At Elian Boards, your satisfaction is important to us. This policy explains how we handle returns and refunds for purchases made on our website.
Eligibility for Returns
You may request a return if the item you receive is defective, damaged, or not as described. To qualify, the item must be unused, in its original packaging, and reported to us within 7 days of delivery.
Non-Returnable Items
Items that are customized, marked as final sale, or clearance items are not eligible for return.
Return Process
To initiate a return, please contact us at [email protected] with your order details and reason for return. Once your request is approved, we will provide instructions for the return.
Refunds
After the returned item is received and inspected, we will notify you of the status of your refund. Approved refunds will be processed and adjusted through our cash-on-delivery system.
Exchanges
If you prefer an exchange, we can arrange for a replacement of the same product or another item of equal value, depending on availability.
Contact Us
For questions about returns or refunds, please contact us at [email protected].